Water damage questions, answered plainly
Most questions come down to four things: what to do in the first minutes, how the drying is judged, how the claim is documented and what to check before any mold work. Close the main if you can reach it, keep clear of standing water, and ask for the readings and the license when it matters.
- Mohawk River and storm water
- Basements and cold-snap pipes
- Phones answered 24/7
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
First steps and safety
What do I do first if water is coming in?
Close the main shut-off if you can reach it safely, stay out of standing water, and keep power off to any wet outlet. Then call (833) 490-5225, and say where the water is and whether it is still moving.
Is it safe to walk through the water to the panel?
No. Stay out of standing water and do not touch the panel from the water. If the panel is wet, leave it alone and call the power company.
Drying and the record
How do I know when the drying is finished?
The readings in the floor, the walls and the framing reach the dry standard set at the start of the job. The crew shows you the numbers, and the job is not finished while they are above the standard.
Why do the walls still feel damp after a few days?
Water inside a wall or a subfloor leaves more slowly than surface water. The crew keeps reading until the material behind the surface is at the standard.
Claims and mold
Will my insurance pay?
Your insurer decides under your policy. This site does not state what a policy covers, its limits or its deadlines. Keep the photographs, readings and invoices.
Who can do mold work in New York?
Mold assessors, remediators and abatement workers need state licenses under Labor Law Article 32, administered by the state Department of Labor. Ask for the license and check it before any mold work starts.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.