After a river rise, a homeowner in the Stockade finds a silt line on the cellar walls, a wet furnace platform and stored boxes standing in brown water. The stairs are slippery and the power to the cellar is still on.
What we do
The crew confirms the stairs and the panel before entering, cuts power to the cellar, pumps the standing water and removes the silt. Soaked boxes and carpet pad are taken out and logged, and the lower wall is read with meters and dried to the standard.
What to expect
The owner receives the photographs, readings and removal list the day the cellar is cleared, ready for the insurer's adjuster.
A supply hose cracks behind a washer during a cycle. The water runs under the machine, across the vinyl and into the cabinet base before the homeowner returns to the house.
What we do
The water supply is closed, the washer is switched off and the water is extracted. The crew opens the toe-kick and reads the floor and the cabinet base, removes the swollen base and dries the subfloor beneath it.
What to expect
The floor is dried to the standard, the cabinet base is replaced by a carpenter, and the repair and readings are filed for the claim.
Half a day for extraction, then drying visits typical visit
A ceiling stain traced to a roof valley in Clifton Park
What homeowners notice
A brown ring grows on a bedroom ceiling after a heavy rain. The paint bubbles in one corner and the drywall feels soft when pressed.
What we do
The crew checks the attic above the stain, traces the wet insulation and framing along the rafter to a roof valley, and reads the drywall. The saturated insulation is removed, the drywall is cut where readings are high, and the framing is dried. The roofer is given the path of the water.
What to expect
The roofer repairs the valley. The bedroom ceiling is dried, and the repair is quoted after the structure is confirmed dry.
A water heater in a tight utility closet drips from its drain valve. The water runs under the base and into the wall behind it, and a bag of stored clothes sits in the corner.
What we do
The water supply and the power to the unit are shut off, and the water is extracted. The crew reads the floor and the wall behind the heater, removes the stored clothes that were in the water and records them. A plumber is asked to inspect the unit.
What to expect
The closet is dried and read to the standard. The plumber's replacement of the unit is priced separately, and the crew's record is given to the owner.
A floor drain in the basement starts to gurgle during heavy use, and within an hour grey water rises across the floor toward the stairs.
What we do
Water use in the house is stopped, the power to the basement is switched off at the panel, and the affected area is closed off. The water and solids are removed, porous materials that were in contact with it are taken out, and the hard surfaces are cleaned and disinfected before drying.
What to expect
The owner is given the removal list and disinfection steps. The plumber clears the line and checks the backwater valve, and the basement is dried to the standard.
One full day for cleanup, then drying visits typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
